Terms of service
DEN Outdoors
Terms & Conditions
Last updated: August 2026
Welcome to DEN Outdoors. By purchasing plans, products, or services from DEN Outdoors, Inc. (“DEN”, “we”, “our”, or “us”), you agree to the following Terms and Conditions (the “Terms”).
These Terms govern the purchase and use of DEN construction documents, prefab packages, and related services.
1. Digital Products
DEN construction documents and related project materials are delivered digitally.
Digital products are considered “delivered” at the moment download access is granted to the customer, regardless of whether the files have been downloaded.
To the maximum extent permitted by applicable law, all digital product purchases are final and non-refundable once delivered. Nothing in these Terms limits any non-waivable rights you may have under the consumer protection laws of your jurisdiction.
If you believe you were charged in error, please contact our team within thirty (30) days of the charge and we will review. Customers agree to contact DEN and allow a reasonable opportunity to resolve any billing dispute before initiating a chargeback with their payment provider. Chargebacks initiated on delivered digital products without prior contact may result in suspension of the associated license pending resolution.
2. Plan License
Purchasing DEN construction documents grants a limited, non-transferable license to build the design, not ownership of the design.
DEN Outdoors retains all right, title, and interest in and to all designs and intellectual property.
Each purchase grants the right to construct one (1) residential structure.
This license may not be assigned, transferred, or reused without prior written consent, except as expressly provided below.
Additional structures require additional licenses or a separate development agreement.
Rebuild After Casualty
If a structure lawfully built under a valid license is destroyed or substantially damaged by fire, natural disaster, or other casualty, the original licensee may reconstruct the same structure on the same site under the original license at no additional license fee.
Transfer Upon Sale of the Completed Structure
The sale of a completed structure does not violate these Terms. Upon sale of the property, the customer may convey the construction documents to the purchaser of the property solely for purposes of ownership records, maintenance, renovation, and repair of that structure. Such conveyance does not transfer the right to construct any additional structure, and all other license restrictions continue to apply to the new owner.
3. Permitted Use
Customers may:
- construct one residential structure from the purchased documents
- make reasonable modifications required for construction
- engage licensed professionals to adapt documents for site-specific conditions
All modifications are derivative of the original design and remain the intellectual property of DEN Outdoors. For clarity, DEN’s ownership extends to the underlying design and derivative design content; it does not extend to a licensed engineer’s or architect’s professional certifications, seals, or stamps, which remain the professional work product of the certifying professional.
4. Prohibited Use
Without prior written authorization from DEN Outdoors, customers may not:
- construct multiple structures from a single license
- resell, redistribute, or share documents
- use DEN designs as the basis for competing plans or offerings
- market modified designs as original work
- provide documents to third parties for reuse or replication
Unauthorized use constitutes a violation of intellectual property rights and may result in legal action.
5. Design Protection and Derivative Works
All DEN designs are protected under applicable intellectual property laws.
Any project substantially derived from a DEN design remains a DEN design.
Modified or adapted versions may not be commercialized, resold, or reused beyond the single-build license.
6. Manufacturing and Fabrication Rights
DEN designs may not be used to manufacture or distribute building systems without written authorization.
This includes prefab homes, modular systems, panelized systems, structural kits, or off-site assemblies.
All rights to produce prefab or manufactured systems based on DEN designs are reserved exclusively to DEN Outdoors and its authorized partners.
7. Development and Commercial Projects
Plans purchased through the DEN website are licensed for individual residential use only.
DEN does not license its designs on a plans-only basis for multi-home, hospitality, or commercial development projects. To protect design integrity and product quality, all development and commercial projects must be delivered through DEN Prefab or another integrated delivery arrangement under a separate written development agreement with DEN, in which DEN provides or coordinates the engineering and fabrication of DEN’s Prefab Scope.
Purchasing one or more single-build residential licenses does not confer any right to undertake a development or commercial project, and combining single-build licenses for that purpose is prohibited. Development projects delivered through DEN may qualify for improved per-unit pricing as described in Section 14.
8. Attribution
All DEN plans and prefab structures must be described as originating from DEN and as designed by DEN in all public-facing channels, including but not limited to social media, websites, and press.
This attribution requirement applies to customers and to any builder, contractor, or third party representing a DEN plan or prefab structure. Any builder or third party who features, references, or depicts a DEN plan or prefab structure on their website or in any other channel must attribute the design to DEN Outdoors accurately and conspicuously.
DEN designs may not be presented as the original work of any customer, builder, or third party. Failure to attribute DEN correctly constitutes a violation of these Terms.
Customers are responsible for informing their builders, contractors, and other engaged third parties of the attribution and brand-use obligations in these Terms (including Section 15), and for requiring compliance as a condition of their engagement.
9. Construction Responsibility
Digital Plans (Self-Service Projects)
For customers purchasing construction documents only, DEN provides design documents and limited advisory support. “Limited advisory support” means responses to reasonable design-clarification questions submitted through DEN’s designated support channels for a period of twelve (12) months following delivery. It does not include engineering, code review, permitting assistance, construction management, or on-site services.
Customers are solely responsible for:
- hiring licensed engineers, contractors, and professionals
- code compliance and permitting
- site-specific adaptations
- all construction means, methods, and execution
DEN does not provide engineering, stamping, or construction oversight unless explicitly stated.
Prefab Projects (Integrated Delivery)
For prefab customers, DEN provides coordinated design, engineering, and fabrication services.
Final scope, pricing, and responsibilities are defined in the manufacturing agreement.
Customer Responsibilities (All Projects)
For all projects:
- permitting, zoning, and approvals remain the customer’s responsibility
- site work, foundation, and utilities are excluded unless explicitly included
- contractor selection and jobsite safety remain the responsibility of the customer
DEN does not control on-site construction and is not responsible for construction outcomes.
10. Plan Errors and Omissions
If a customer identifies a suspected error, omission, or inconsistency in DEN construction documents, the customer must notify DEN promptly and before proceeding with the affected portion of construction.
DEN’s sole obligation, and the customer’s exclusive remedy, for errors or omissions in construction documents is the correction and reissuance of the affected documents. DEN is not responsible for construction costs, rework, delays, or other damages arising from work performed on the affected portion after a suspected error was identified but before DEN was notified and given a reasonable opportunity to correct it.
11. Dimensional Variations in Prefab Translation
Digital plans adapted for prefab fabrication may be subject to dimensional changes resulting from manufacturing tolerances, panelization and modular requirements, transportation and shipping constraints, engineering requirements, and material specifications.
Published dimensions, square footage, floor plans, and renderings are approximate and provided for reference only.
Final dimensions and specifications will be set forth in the permit plans prepared for the project.
In the event of any discrepancy between published materials, the permit plans, and the manufacturing agreement, the permit plans govern as to dimensions and specifications, and the manufacturing agreement governs as to pricing and scope.
Dimensional variations arising from the prefab translation process do not constitute grounds for refund, cancellation, or claim.
12. Disclaimer and Limitation of Liability
To the maximum extent permitted by applicable law, all products and services are provided “as is.”
To the maximum extent permitted by applicable law, DEN disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Any warranties applicable to fabricated prefab components, if offered, will be set forth exclusively in the manufacturing agreement.
DEN is not responsible for permitting outcomes, site conditions, third-party engineering, contractor performance, cost overruns, delays, or construction defects.
To the maximum extent permitted by applicable law, DEN shall not be liable for any indirect, incidental, or consequential damages.
To the maximum extent permitted by applicable law, DEN’s maximum aggregate liability shall not exceed the amount paid to DEN for the product or service giving rise to the claim.
Some jurisdictions do not allow certain warranty disclaimers or limitations of liability; in those jurisdictions, the foregoing applies only to the extent permitted, and nothing in these Terms excludes liability that cannot be excluded under applicable law.
13. Indemnification
Customers agree to indemnify and hold DEN Outdoors harmless from any claims arising from construction, site conditions, code compliance, or third-party actions, except to the extent such claims arise from DEN’s own gross negligence or willful misconduct.
14. Prefab Package Deposits
Deposit Purpose
Prefab deposits initiate pre-construction services, including design coordination, pricing analysis, engineering integration, and fabrication planning.
Deposits secure priority within DEN’s prefab pipeline.
Deposits are held in DEN’s operating account, do not accrue interest, and may be applied against pre-construction services as those services are performed.
Refund Window
Deposits are fully refundable for 14 days from the date of payment.
After 14 days, deposits are non-refundable, except as expressly provided in these Terms or as required by applicable law.
Project Timeline and Pipeline Reservation
To ensure active coordination and efficient use of fabrication capacity, projects must progress to a signed and funded manufacturing agreement within a reasonable timeframe.
If a manufacturing agreement has not been signed and funded within twelve (12) months of the initial prefab deposit date, DEN Outdoors may cancel the project and remove it from the prefab pipeline, provided DEN first gives the customer written notice and at least thirty (30) days to cure by executing and funding a manufacturing agreement or agreeing in writing to a revised timeline.
Any period of delay caused primarily by DEN — including DEN capacity constraints, engineering backlog, or DEN’s failure to deliver pre-construction milestones within communicated timeframes — shall extend the twelve-month period day for day and shall not count against the customer for purposes of this section.
Where a project is cancelled under this section due to customer inaction, the deposit remains subject to the refund terms above and is non-refundable beyond the initial 14-day refund window.
DEN-Initiated Cancellation
If DEN elects to cancel a prefab project for reasons other than the customer’s breach of these Terms or the customer’s failure to progress the project, DEN will refund the deposit less the documented value of pre-construction services already performed and delivered to the customer.
Pricing and Cost Expectations
DEN Outdoors periodically updates its publicly listed prefab pricing to reflect current market conditions, including materials, labor, and logistics.
These public prices are provided to help set expectations for the overall cost of a prefab project within a reasonable range and do not constitute a quote, offer, or guarantee of final pricing.
Final project pricing is determined during the pre-construction phase and is based on project-specific factors, including but not limited to foundation design, site conditions, customizations, optional add-ons, window and door upgrades, and engineering requirements.
The final project price will be defined in the manufacturing agreement, which serves as the controlling contract for all pricing and scope.
DEN may offer improved per-unit pricing for multi-unit projects based on volume efficiencies in procurement, manufacturing, and logistics.
Non-Refundable Circumstances
After the 14-day window, deposits are non-refundable, including but not limited to:
- inability to secure financing
- budget changes
- failure to obtain permits or approvals
- zoning or regulatory constraints
- site limitations
- inability to secure a builder
- customer decision not to proceed
- engaging a third party to fabricate, supply, or substitute any portion of DEN’s Prefab Scope (as defined below)
For purposes of these Terms, “DEN’s Prefab Scope” means the structural framing, building enclosure (including walls, roof, and weatherproofing assemblies), and integrated building systems that DEN would otherwise fabricate, supply, or coordinate under a prefab project. This scope protects the fabrication work and design integrity that DEN delivers and does not include site work, foundations, utilities, or other items expressly excluded under these Terms.
These are inherent risks of construction and remain the responsibility of the customer.
Application of Deposit
Deposits are applied toward pre-construction services and the final manufacturing agreement as determined by DEN.
Conversion of a prefab deposit to other products or services is at DEN’s sole discretion.
Manufacturing Agreement
A separate manufacturing agreement is required for fabrication.
In the event of any conflict between these Terms and the manufacturing agreement, the manufacturing agreement governs.
15. Marketing, Publicity, and Brand Use
DEN’s Publicity Rights
DEN reserves the right to photograph, render, and feature completed projects built from DEN designs in DEN’s portfolio, website, social media, press materials, and other marketing channels. DEN will not publish the customer’s name, street address, or interior photographs identifying personal property without the customer’s consent.
Attribution in Marketing Channels
Any customer, builder, contractor, or other third party who features, depicts, or references a project built from a DEN design — on a website, in social media, in a portfolio, in press, or in any other marketing channel — must accurately and conspicuously credit DEN Outdoors as the designer of the project.
Builders and contractors may showcase their construction work on completed DEN projects, provided the design is attributed to DEN Outdoors (for example: “Built by [Builder], designed by DEN Outdoors”). Presenting a DEN design, in whole or in part, as the original design work of any customer, builder, contractor, or third party is prohibited and constitutes a violation of these Terms and of DEN’s intellectual property rights, and may result in license termination and legal action.
Use of the DEN Brand
The DEN name, logo, trademarks, renderings, photography, marketing materials, and other brand assets may not be used without DEN’s prior written authorization. The attribution required under these Terms is a plain-text credit and does not grant any right to use DEN’s logo or brand assets, to imply a partnership, sponsorship, or endorsement by DEN, or to market services as an authorized or affiliated DEN builder. Builders interested in a formal partnership may contact DEN regarding its builder partner program.
Customer Images
Customers who publish images of their completed project grant DEN a non-exclusive, royalty-free license to reshare such images with attribution.
16. License Termination
DEN Outdoors reserves the right to terminate any license for violation of these Terms, following written notice and, where the violation is curable, a reasonable opportunity to cure.
Upon termination, the customer must cease all use of the documents, delete or destroy all copies in their possession or control, and cease any construction not yet substantially commenced under the license. Termination does not affect a structure already substantially completed in compliance with the license prior to the violation.
Termination does not limit DEN’s right to seek damages, injunctive relief, or enforcement of intellectual property rights.
17. Force Majeure
DEN shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, fire, flood, epidemics, war, terrorism, labor disputes, material or component shortages, supplier or carrier failures, transportation disruptions, utility failures, or governmental actions. Timelines affected by such events shall be extended for the duration of the event. If a force majeure event prevents performance for more than one hundred eighty (180) consecutive days, either party may cancel the affected project, in which case deposits will be treated in accordance with the DEN-Initiated Cancellation provision above.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.
Before filing any claim, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of thirty (30) days following written notice of the dispute.
Any dispute not resolved through negotiation shall be brought exclusively in the state or federal courts located in the State of New York, and each party consents to the personal jurisdiction and venue of such courts.
To the maximum extent permitted by applicable law, each party waives any right to a jury trial in connection with any dispute arising out of these Terms.
Nothing in this section prevents DEN from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property.
19. General Provisions
Severability
If any provision of these Terms is held unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with any manufacturing agreement or other written agreement executed by the parties, constitute the entire agreement between the customer and DEN regarding the subject matter and supersede all prior discussions and representations.
No Waiver
DEN’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Assignment
Customers may not assign these Terms or any license without DEN’s prior written consent, except as expressly permitted in Section 2. DEN may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Notices
Formal notices under these Terms must be delivered in writing to DEN at [notice email address / mailing address] and to the customer at the email address associated with the purchase. Notices are deemed received one (1) business day after email transmission or five (5) business days after mailing.
20. Updates to Terms
The Terms in effect at the time of purchase govern that transaction.
DEN may update these Terms from time to time. Continued use of DEN products or services after updates constitutes acceptance of the revised Terms.