Refund policy
Return & Refund Policy
Last updated: March 2026
At DEN Outdoors, we sell digital construction documents and provide pre-construction and prefab services. Because many of our products are delivered digitally or involve reserving project capacity, our return and refund policies differ from those of traditional retail products.
1. Construction Documents
All construction document purchases are delivered digitally.
Because digital files cannot be returned once accessed or downloaded, all construction document purchases are final and non-refundable.
If you believe you were charged incorrectly or experienced a duplicate transaction, please contact our team and we will review the issue.
2. Customization Services
Customization services involve project-specific work performed by our team.
Once customization work has begun, these services are non-refundable.
If a customization request is cancelled before work has started, a refund may be issued at the discretion of DEN Outdoors.
3. Prefab Package Deposits
Prefab deposits are placed to initiate pre-construction services and reserve a fabrication slot within the DEN manufacturing pipeline.
Refund Window
Prefab deposits are refundable for 14 days from the date the deposit is made.
After the 14-day period has passed, the deposit becomes non-refundable.
Why Deposits Become Non-Refundable
After a deposit is placed, DEN begins allocating internal resources, project coordination time, and fabrication pipeline capacity.
Because manufacturing capacity is limited, deposits secure project scheduling and pre-construction services.
Non-Refundable Circumstances
After the 14-day refund window has passed, deposits will not be refunded for reasons including:
- financing cannot be secured
- the project exceeds the customer’s construction budget
- a builder cannot be found
- permits or approvals are denied
- zoning restrictions prevent construction
- site conditions prevent construction
- the customer decides not to proceed with the project
These risks are part of the normal homebuilding process and remain the responsibility of the customer.
4. Manufacturing Agreements
When a prefab project proceeds to fabrication, a separate manufacturing agreement will be issued to the customer.
That agreement will outline the final project scope, payment schedule, manufacturing terms, and delivery coordination.
The manufacturing agreement will also reflect the complete financial structure of the project, including deposits received, customization fees, add-on services, material selections, applicable taxes, and any other project-related charges.
The terms of that manufacturing agreement will govern refunds, payments, and project obligations during the fabrication phase.
5. Billing Errors
If you believe there has been a billing error or duplicate charge, please contact our support team within 7 days of the transaction and we will investigate the issue.
6. Contact
If you have questions regarding this Return & Refund Policy, please contact us at:
DEN Outdoors
support@denoutdoors.com